Guide

・Product Ordering Instructions

To order, please use the order form on the home page.
Click on the "Add to cart" button below the product you want to buy, check the contents of your shopping cart, and then click on the "Proceed with purchase" button (if you want to purchase at the same time, click on the "Continue shopping" button). Then you will be asked to fill in your data, please fill in your details and press the "Send" button.
We may temporarily run out of stock in case of overlapping orders, but in that case, we will place an order as soon as possible. In such cases, we will place an order as soon as possible.

・About Payment

Shopify payments (Visa, Mastercard, American Express, JCB)
Google pay
Shop pay (Visa, Mastercard, American Express, JCB)
PayPal
In any case, please make a payment and reply to us within 5 days of your first order.
If you cancel your order, we may not be able to accept your order in the future.
Please be sure to contact us if you can't make it to the specified date.

If you would like to hold your order, please let us know in the comment box.
We will hold your order for up to 7 days after your first order.
If you have a large number of orders, it may take us longer to ship your order. Please understand that it may take some time for us to ship your order.

・About Shipping

Shipping Service
We offer several shipping services.
Please choose your favorite plan when you purchase.

We try to ship within 5 - 7 days of purchase, but some items may have to be ordered from the manufacturer.

Please note that it may take up to two weeks from the time you place your order for items to be ordered.

Economy Shipping : Japan Post (PO box etc.) 
Estimated time of arrival : 2 - 4 weeks after shipment
Tracking number is available.

Japan post tracking site 
https://www.post.japanpost.jp/index_en.html

Expedited shipping plan using FedEx / DHL.
Estimated time of arrival : 3 - 5 days after shipment
Tracking number is available.

FedEx tracking site
https://www.fedex.com/en-us/tracking.html

DHL tracking site
https://www.dhl.co.jp/exp-en/express/tracking.html

Don't worry about it, we pack them tightly.
We can ship to both domestic and international destinations.
We get extra charges for international shipping.
You can check the exact shipping cost at the time of purchase.
Don't hesitate to contact us if you have any concerns or questions.

・About Returns

For defective products: We will exchange the product for the desired product or refund only if it cannot be exchanged after return (no return/refund for exchangeable products)
Return Period for Defective Products: within 1 week of receipt, please.
If the item is returned due to the buyer's convenience, you have to cover the shipping fee. Please note that you will be responsible for paying for a return shipping cost.