返金ポリシー

If you receive a damaged/defective/missing discs, please report to us immediately (Within 14 Days of its delivery to you). We will accept the exchange of the product.
In order to arrange a replacement disc with the manufacturer, we need a video to prove that the disc is indeed defective. Please send a video of the disc not working even after trying to play it on multiple players to our email address.

We do NOT accept returning items excluding the above-mentioned reason.
If you have any questions, please feel free to contact us at musiclovershop0715@gmail.com

 

Damage and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately so that we can evaluate the issue and address it appropriately.

European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As with the above, the items must be in the same condition as when received—unopened, unused, and in their original packaging. Proof of purchase is also required.

Refunds
After receiving a report of damage or playback issues, we will inform you whether a replacement disc can be arranged by the manufacturer and whether a refund has been approved. If approved, the refund will be automatically issued to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since the return was approved, please contact us at musiclovershop0715@gmail.com.