返金ポリシー
Refund & Return Policy
Last updated: July 2026
1. Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive an item that is damaged during transit, defective, contains missing discs or components, or is different from what you ordered, you must notify us within 14 days after delivery.
To enable us to investigate the issue and, where applicable, request replacement media from the manufacturer, we require reasonable evidence of the defect. For playback issues, please provide:
A video clearly demonstrating the playback problem;
Evidence that the disc has been tested on more than one compatible player; and
Your order number.
Please send all supporting materials to:
musiclovershop0715@gmail.com
After reviewing the information provided, we will determine whether a replacement, repair, refund, or other appropriate remedy is available.
2. Returns (Non-EU Customers)
Except where an item is defective, damaged, incorrect, or otherwise required by applicable law, we do not accept returns or exchanges.
Items returned without prior authorization may be refused.
3. European Union – Right of Withdrawal
If your order is delivered to a consumer within the European Union, you have the statutory right to withdraw from your purchase within 14 days, without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the final item of your order.
How to Exercise Your Right of Withdrawal
You may initiate your withdrawal request by either:
Logging into your customer account at:
https://account.wmlshopjapan.com, or
Contacting us at:
musiclovershop0715@gmail.com
Your notice must be sent before the withdrawal period expires.
4. Returning Goods After Withdrawal
Once you have notified us of your decision to withdraw, you must return the goods to us within 14 days.
Unless otherwise agreed or required by applicable law, the customer is responsible for the direct cost of returning the goods.
Returned items must:
be unused and unopened where applicable;
be in their original condition and packaging;
include all accessories and enclosed materials; and
be accompanied by proof of purchase.
You are responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
5. Exceptions to the Right of Withdrawal
The statutory right of withdrawal does not apply where permitted by applicable law, including, but not limited to:
Sealed audio recordings (including CDs, DVDs and Blu-ray Discs) that have been unsealed after delivery;
Digital content supplied electronically after performance has begun with your prior consent;
Goods made to the consumer's specifications or clearly personalized;
Other products excluded under applicable consumer protection legislation.
These exceptions do not affect your statutory rights in respect of defective or non-conforming goods.
6. Refunds
Where a refund is approved, we will reimburse all payments received from you, including the cost of our standard outbound shipping service (excluding any additional charges resulting from your selection of a premium delivery option).
Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.
Refunds will be processed within 14 days after:
we receive the returned goods; or
you provide satisfactory evidence that the goods have been returned,
whichever occurs first, as permitted by applicable law.
Please note that your bank or card issuer may require additional time to process the refund.
If more than 14 days have passed since we confirmed your refund and you have not received it, please contact us at:
musiclovershop0715@gmail.com
7. Contact Information
If you have any questions regarding this Refund & Return Policy, please contact us:
Email: musiclovershop0715@gmail.com
Customer Account: https://account.wmlshopjapan.com